NeuroWave - Official Support & Policies.

  NeuroWave - Contact Us We are here to help! Whether you have a question about our binaural beats, need technical assistance, or have a query regarding your premium subscription, our team is ready to assist you. 1. Direct Support (Fastest) For payment failures, activation issues, or technical glitches, please email us directly. Email: hypertech493@gmail.com Response Time: We usually respond within 24-48 hours. 2. Information Needed for Support To help us resolve your issue quickly, please include the following in your email: Your App User ID (Found in the App Menu). A screenshot of the Transaction ID (if it's a payment issue). A brief description of the problem. 3. Operating Hours Our support team is active during the following hours: Monday to Friday: 10:00 AM – 6:00 PM (IST) Saturday & Sunday: Closed (Emergency emails will be prioritized)

  Understanding Brainwave Frequencies At any given moment, your brain produces tiny electrical impulses that travel through your neurons. These pulses occur at specific speeds, known as Frequencies , which are measured in Hertz (Hz) . NeuroWave uses Binaural Beats to guide your brain into specific states by playing two different tones in each ear. Your brain "entrains" or synchronizes with the difference between these tones, allowing you to choose your mental state. The Five Core Frequency States 1. Delta Waves (0.5 - 4 Hz): The Deep Healer State: These are the slowest brainwaves, occurring during dreamless, deep sleep. Benefits: Promotes physical healing, boosts the immune system, and provides the most restorative sleep. When to Use: Listen 20 minutes before bed or during periods of deep exhaustion. 2. Theta Waves (4 - 8 Hz): The Creative Dreamer State: A state of deep relaxation often felt just as you are falling asleep or waking up. Benefits: Ideal for deep meditatio...

  NeuroWave - Complete Usage Guide Last Updated: January 01, 2026 1. Introduction to Binaural Beats Binaural beats are an auditory illusion created by playing two slightly different frequencies in each ear. Your brain perceives a third tone, which helps in shifting your brainwave state to focus, sleep, or relax. 2. Hardware Requirements Use Stereo Headphones: You must use headphones or high-quality earbuds for binaural beats to work. Without them, the brain cannot process the frequency difference. Left/Right Orientation: Ensure your headphones are worn correctly (Left in Left ear, Right in Right ear). 3. How to Listen Properly Find a Quiet Space: Sit or lie down in a comfortable position where you won't be disturbed. Volume Level: Keep the volume at a moderate, comfortable level. Listening at a very high volume is not necessary and can be distracting. Duration: For best results, listen for at least 15 to 30 minutes daily. Consistency is the key to mental training. 4. Choosin...

  NeuroWave - Refund and Cancellation Policy Last Updated: January 01, 2026 1. Digital Goods Policy NeuroWave provides digital content in the form of binaural beats and premium audio frequencies. Due to the nature of digital products, once a premium subscription is activated or content is accessed, it is considered "used". Therefore, we generally do not offer refunds once a successful transaction has been completed and the service has been provided. 2. Refund Eligibility Payment Failure: If your money is deducted but the premium features are not activated, please contact us immediately. Double Payment: In case of an accidental double transaction for the same service, the duplicate amount will be refunded after verification. Technical Errors: If a technical glitch from our side prevents you from accessing the service for more than 48 hours, a pro-rata refund may be considered at our discretion. 3. Cancellation Policy One-Time Payments: For one-time premium unlocks, there i...

  NeuroWave - Privacy Policy Effective Date: January 01, 2026 1. Introduction Welcome to NeuroWave. We respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we collect, use, and safeguard your information when you use our binaural beats and meditation services. 2. Information We Collect Personal Information: We may collect your name and email address when you contact our support team at hypertech493@gmail.com . App User ID: For premium activation, we collect and store your unique App User ID to provide manual service upgrades. Usage Data: We collect non-personal data such as device type and app usage patterns to improve our binaural beat algorithms. 3. How We Use Your Information To activate and manage your Premium Membership . To provide technical support and respond to your queries. To ensure the app remains ad-free for premium subscribers. To notify you about important updates or changes to our services. 4. Data Se...

  NeuroWave - Terms of Service Last Updated: January 01, 2026 1. Acceptance of Terms By downloading and using the NeuroWave app, you agree to be bound by these Terms of Service. If you do not agree, please do not use the application. 2. Nature of Service NeuroWave provides binaural beats and brainwave frequencies designed for meditation, focus, and sleep. These are digital services provided for relaxation purposes only. 3. Premium Subscriptions Access: Premium users get ad-free access to all exclusive frequencies. User ID: Users must provide a valid App User ID for manual activation of premium features. Payments: All payments are processed through secure third-party gateways (like Razorpay). 4. Refund & Cancellation Policy Digital Goods: Since our products are digital and instantly accessible, all sales are final. No Refund: No partial or full refunds will be issued once the transaction is successful and features are activated. Failed Transactions: If money is deducted bu...