NeuroWave - Refund and Cancellation Policy

Last Updated: January 01, 2026

1. Digital Goods Policy

  • NeuroWave provides digital content in the form of binaural beats and premium audio frequencies.

  • Due to the nature of digital products, once a premium subscription is activated or content is accessed, it is considered "used".

  • Therefore, we generally do not offer refunds once a successful transaction has been completed and the service has been provided.

2. Refund Eligibility

  • Payment Failure: If your money is deducted but the premium features are not activated, please contact us immediately.

  • Double Payment: In case of an accidental double transaction for the same service, the duplicate amount will be refunded after verification.

  • Technical Errors: If a technical glitch from our side prevents you from accessing the service for more than 48 hours, a pro-rata refund may be considered at our discretion.

3. Cancellation Policy

  • One-Time Payments: For one-time premium unlocks, there is no option for cancellation or refund once the payment is successful.

  • Subscription Management: Users can stop using the premium services at any time, but no partial refunds will be issued for the remaining period of the subscription.

4. Refund Process

  • To request a refund for the cases mentioned in Section 2, please email us at hypertech493@gmail.com.

  • You must provide your App User ID and Payment Transaction ID for verification.

  • Once approved, refunds are processed by the bank and may take 5 to 7 working days to reflect in your original payment method.

5. Contact for Support

For any payment-related queries or refund status, reach out to our support team:

  • Email: hypertech493@gmail.com

  • Support Hours: 10:00 AM to 6:00 PM (Monday to Friday)

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